Frequently Asked Questions
Tableware
- When will I receive my plates?
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Once your order is received and confirmed, the delivery time ranges between 1 week and 30 days, depending on the design and the number of pieces.
You will be informed by email of each step of the process, as well as the estimated delivery date. - Why is the delivery time so long?
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All our pieces are personalized, unique, and carefully hand-painted. Each drying and firing stage must be respected to ensure a perfect result.
- What if a piece arrives broken?
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In this case, please contact us at info@echevarridesign.com within 15 days of delivery.
- Do you ship to my country?
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Yes, we ship worldwide. Depending on the destination, additional shipping costs may apply and will be detailed at checkout.

